Returns & Exchanges
At Au Vodka, we strive for complete satisfaction with every premium purchase; however, due to the nature of our food and beverage products, we can only accept returns on unopened and undamaged items within 14 days of delivery.
Check Eligibility
Ensure your gold-bottled spirit or merchandise is in its original, unopened packaging with all security seals intact to qualify for a return.
Contact Support
Email our customer service team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Secure Packaging
Safely pack your items using the original shipping materials to prevent breakage during transit and include your RMA slip inside the box.
Ship and Refund
Send the package back to our distribution center using a tracked service; once inspected, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing